Assistant mHawala Customer Service (Casual)
Full time Jobs @Etisalat Afghanistan posted 1 year ago in Communication Shortlist Email JobJob Detail
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Job ID 12770
- Offered Salary 1000
- Job Type Private sectors
- Experience 2 Years
- Gender Male Female
- Qualification Diploma
- Language Requirement Pashto Dari English
- Contract Type Contract based
- Application Type Online
- No of Opportunity 1
- Organization Etisalat Afghanistan
Job Description
| Job Title | Assistant mHawala Customer Service (Casual) |
| Location | Kabul |
| Professional Area | mHawala |
| • Provide prompt and professional responses to customer inquiries and issues related to mHawala services via various communication channels, including phone, email, and live chat. • Assist customers in navigating the mHawala platform, including registration, account management, transaction inquiries, and dispute resolution. • Resolve customer complaints and issues effectively and efficiently, escalating to the appropriate teams when necessary, and ensuring timely resolution. • Educate customers about the features and benefits of mHawala services, promoting usage and addressing any concerns or questions they may have. • Maintain accurate and up-to-date customer records, documenting interactions, issues, and resolutions in the customer service system. • Collaborate with cross-functional teams, including operations, technology, and fraud prevention, to address customer concerns and improve service quality. • Stay up-to-date with mHawala products, services, policies, and procedures, ensuring accurate and consistent information is provided to customers. • Identify opportunities to improve customer service processes and contribute to the development of customer service training materials and guidelines. | |
| Education | Baccalaureate |
| Years of Experience | 1 |
| Experience Type | Others |
| Years of Experience | |
| Experience Type | |
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