Customer Services Officer – Herat

Full time Jobs @Afghan United Bank Email Job

Job Detail

  • Job ID 13701
  • Offered Salary 1000
  • Job Type Private sectors
  • Experience 2 Years
  • Gender Male Female
  • Qualification CertificateDiploma Associate
  • Language Requirement English
  • Contract Type Contract based
  • Application Type Online
  • No of Opportunity 1

Job Description

  • Job No.: AUB/HR/023-068
  • Job Title: Customer Services Officer, Herat
  • Job Location: Herat
  • Vacancies: 1 post(s)
  • Posting date: 2023-11-14
  • Closing date2023-11-29
  • Salary: As per the organization’s salary scale
  • Probation Period: 3 Months
  • Gender: Any
  • Nationality: Afghan
  • Contract Type: Full-time
  • Contract Duration: Permanent
  • Experience: At least 1 year
  • Education: High School
  • Languages: Pashto, Dari, English,
  • Travel to provinces: maybe

Job Description

The Customer Services Officer is responsible for providing excellent customer service for the bank’s clients by processing the transactions on time and accurately, answering questions, guiding customers on various bank products, cross-selling products, and building rapport with customers.

Duties and Responsibilities

  • 1. Ensure that customers receive excellent services by providing quick and accurate information and processing the requests as efficiently as possible.
  • 2. Sure of proper client identifications.
  • 3. Verification of account opening and account closing.
  • 4. Assess the bank’s clients and guide them on how to fill out the required forms and applications.
  • 5. Communicate to promote various products of the bank to the clients.
  • 6. Provide needed documents and review files to ensure all documents have been completed.
  • 7. Handle or solve clients’ concerns and/or queries to ensure the highest possible client satisfaction.
  • 8. Promote the bank’s image in the community.

Job Requirement

· High school graduates with university degrees will be preferred. · Minimum 1 year of experience in customer services, dealing with clients, preferably with a bank. · Excellent communication skills and customer service skills · Ability to analyze and solve problems · Good communication skills, both oral and written, in Dari, Pashto, and English · Familiarity with computer programs (Office package) Team player and ability to work under stress.


· Good communication skills, both oral and written in Dari, Pashto, and English. Familiarity with computer programs (Office package) Team player and ability to work under stress.

How to Apply

Interested candidates who deem themselves suitable for this vacancy can share their complete profile, including an application letter, updated CV, and recent photo, electronically with the email. Please indicate the vacancy number (AUB/HR/023-068) in the subject line of your email; otherwise, your application will not be considered. [email protected] Only shortlisted candidates who have completed the requirements of the vacancy will be called for further selection.
For more information, please visit the official website 
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