Job Description

Duties & Responsibilities

IT Service Platform Specific:

• 1. Install, configure and maintain windows operating systems.
• 2. Install, configure and administer Microsoft threat management gateway and other proxy applications.
• 3. Maintain and administer Microsoft file server services.
• 4. Install and maintain Microsoft Active Directory, DNS and DHCP server services.

IT Service in General:

• 1.   Supervise daily activities of Support Team personnel and advise on priority.
• 2.   Monitor and assign tickets and urgency levels in the helpdesk to support personnel.
• 3.   Troubleshoot and resolve trouble tickets related to technical difficulties with hardware, software and Operating systems. 4.   Work closely with infrastructure, database, and development personnel to resolve end user issues.
• 5.   Develop and document Standard Operating Procedure (SOP) for all processes of the support teams.
• 6.   Constantly monitor processes and contribute towards process improvement on an ongoing basis.
• 7.   Maintain records of system fixes and refer it for issue resolution in future
• 8.   Conduct performance appraisals for the team, identifying areas that require coaching and mentoring to develop the subordinate.
• 9.   Research questions using available information resources.
• 0. Follow standard help desk procedures.
• 1. Track and route problems and requests. 12. Stay updated with system information, changes and latest developments.
• 13. Any other role assigned by IT Manager

Job Requirement

• ·        Bachelor\’s degree in Computer Science, Information Technology, System Administration.
• ·        2-3 years of experience in trouble shooting and other IT related issues.
• ·        IT certifications in MCSE, CCNA, and CCNP.
• ·        Strong knowledge of software, hardware, and networking protocols.

Skills

Submission Guideline