The First Microfinance Bank – Afghanistan (FMFB-A) was established in 2004 as a part of the Aga Khan Agency for Microfinance (AKAM), which operates financial institutions in more than 15 countries across the developing world. It is connected with the Aga Khan Development Network (AKDN), which is a group of nine development agencies that work in health, education, culture, and rural economic development primarily in Asia and Africa.
Khan Agency for Microfinance (AKAM), which has financial institutions operating in over 15 countries
throughout the developing world. It is affiliated with the Aga Khan Development Network (AKDN), a
group of nine development agencies working in health, education, culture and rural economic
development primarily in Asia and Africa.
Our primary objective in Afghanistan is to contribute to poverty alleviation and economic development
through the provision of sustainable financial services to the poor and underserved. Since 2016, we are
a member of the Global Alliance for Banking on Values (GABV) – an independent network of the banks
using finance to deliver sustainable economic, social and environmental development. Our values-
based banking agenda focuses on providing affordable financial services that promote
entrepreneurship, agriculture, incremental housing and clean energy in Afghanistan.
FMFB-A sought to consolidate its position as Afghanistan’s leading financial service provider. As of
December 2021, FMFB-A with over AFN 4 billion (61% market share) is the market leader in terms of
Portfolio. The bank has over 230,000 active clients – including the borrowers and savers who do not
necessarily save to accumulate assets but often seek to smooth consumption when a family’s income
- Closing Date: May 17, 2023
- Reference: FMFB-HR-0051-2023
- Number of Vacancies: 1
- Salary Range: As per the company salary scale
- Years of Experience: 3 years
- Probation Period: Not Specified
- Contract Duration
- Not specified
- Contract Extensible
- Minimum Education
- High School
- Work Type
- Full Time
As a customer service representative, the individual in this role is responsible for assisting customers with various cash transactions, including deposits, loan repayments, cheque processing, cash withdrawals, cash reconciliations, currency exchanges, and cash bundling/counting in collaboration with other cashiers/tellers. Additionally, the teller is accountable for transferring cash to and from other branches or Da Afghanistan Bank. In the event that the branch has an ATM, the teller is also responsible for supervising the replenishment of the Automated Teller Machines with cash under the Branch Manager’s guidance. Since the teller is a front-line worker, professional attire and a customer-centric attitude are required qualities. The teller should also be efficient, helpful, and precise in cash verification and counting.
Duties & Responsibilities
- Assisting customers with deposits including acceptance of loan repayment, withdrawal and
- foreign exchange transactions of different currencies.
- Reconcile cash, check currency notes, and count cash.
- Accept deposits for early closure of loans and inform the supervisor after close.
- As custodian of petty cash, make sure payments are made as per finance policy and supporting
- documents are enclosed with all the cash payments.