Manager – IT Core Operation

MTN Afghanistan is a division of the MTN Group with over 285 million subscribers and operations in 21 countries. In Afghanistan, GSM services are offered by MTN. To fill the open position(s), we are searching for skilled and experienced individuals.


  • Closing Date: Jun 19, 2023
  • Reference: MTNA-HR-09-May-23IS
  • Number of Vacancies: 1
  • Salary Range: As per the company salary scale
  • Years of Experience: 10 years
  • Probation Period: 3 month
  • Contract Duration: Not specified
  • Contract Extensible: Yes
  • Minimum Education: Bachelor’s Degree
  • Work Type: Full Time
  • Gender: Any


  • Providing direction, putting forward, and creating objectives for the operating and support area.
  • ensuring that the company complies with any internal standards and benefits effectively from industry advancements.
  • Graduates with a professional degree and extra job experience in development and support will often occupy the roles.
  • Role holders will stay up to date with industry best practices for managed services.
  • manages the department’s dimensioning and reporting tasks, offering cost-effective, dependable, and high-performance systems in accordance with the Senior Manager’s instructions and the overall strategic goals of MTN.
  • accountable for making sure the team completes its tasks within the allotted time notwithstanding the effort required and for
  • encouraging employees and promoting the company’s vision. He or she seeks to hone the specific talents of team members.

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Duties & Responsibilities

  • Hold weekly review meetings with the Managed Service team to discuss issues, tickets, and changes while keeping an eye on the SLA and system KPIs.
  • To prevent past incidents, identify/request RCA and build up/propose modifications to current procedures.
  • Daily operation and maintenance supervision to spot faults and solve them while realizing the gravity of their effects.
  • Maintains an updated library with the configurations, documenting system/process setups and solutions.
  • In charge of producing timely and accurate reports on all team operations, both ongoing and upcoming.
  • Offer 24/7 on-call assistance for all networks including IT core systems.
  • Assist subordinates with technical matters at the second level and devise or start initiatives that guarantee the achievement of organizational objectives.
  • In charge of ensuring that the team produces essential continuous and frequent reports about all ongoing and planned activities.
  • Dedicated to team objectives and helped foster a sense of unity.
  • Encourages cooperation among team members and assists colleagues in resolving issues.
  • Makes requests, gives approval, and checks the configuration and application of modifications to the IT core systems.
  • Coordinates with procurement to manage the ordering of departmental hardware, features, functions, and software upgrades, and creates the technical requirements for fresh bids.
  • Researches emerging technology and suggests system upgrades.
  • Ensure that all IT audit and risk requirements, both internal and external, are met.
  • Create and put into effect department-specific goals, objectives, policies, and procedures.
  • Establishing a department with effective practices and properly outlined policies.
  • Create the Department’s Business and Budget Planning.
  • Communicate with vendors for assistance and advice.
  • Service Platform Operation, Monitoring, and Maintenance
  • Ensure that contracts for managed services are executed flawlessly.
  • Support for Customer Complaints, RA Issues, and BRM Findings in the second line.

Job Requirements

  • • Bachelor’s degree in Computer Science from a reputable university in Afghanistan or abroad
  • A Master’s degree in Business Administration will be preferred
  • Over 10 years of relevant experience & over 8 years experiences in the Telecom Industry
  • • Billing systems
  • • Reporting systems
  • • Project Management & Service Delivery

Submission Email

[email protected]

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