Afghan Wireless is a pioneer in the wireless communications industry of Afghanistan, having commenced operations in 2002. It revolutionized the mobile communications industry in the country by becoming the first company to offer cell phone services to consumers and businesses. For over a decade, Afghan Wireless has been instrumental in the rapid growth of the communication market in Afghanistan, providing innovative and top-notch High-Definition (HD) Voice Communications, Internet, Data, and Mobile Payments Services. The company has a workforce of over 6,000 people and has created job opportunities for 100,000 individuals across Afghanistan.
Details
- Closing Date: May 20, 2023
- Reference: AWCC/HR/23/VA/081
- Number of Vacancies: 1
- Salary Range: As per the company salary scale
- Years of Experience: 2 years
- Probation Period: 3 month
- Contract Duration: 1 year
- Contract Extensible: Yes
- Minimum Education: Bachelor’s Degree
- Work Type: Full Time
- Gender: Female
- Assist with client services as needed.
- Providing help and advice to customers using the organization’s products and services.
- Keeping accurate records of discussions or correspondence with customers.
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Duties & Responsibilities
- Handling customer complaints.
- Assist with client services as needed.
- Assisting and guiding customers who utilize the products and services of the organization.
- Identifying customer problems and promoting sales.
- Liaising with the customer within the given SLA.
- Processing customer complaints/issues, requests, etc. within the given SLA.
- Escalating the customer complaint, and problem/issue request within the given SLA.
- Updating the customer after successful service and getting their feedback if any.
- Meeting both SIM & recharge targets on a monthly basis.
- Submitting daily sales reports to the supervisor.
- Working with a team and creating a pleasant work environment.
- Keeping accurate records of discussions or correspondence with customers.
- Ensuring to follow the ATRA rules and regulations while selling the Sims in the open market.
- Submitting the SAF on time to SAF management and updating the record of SAF submission.
- Offering/informing the customer about new promotions and services.
- Providing overall service, sales, marketing, and customer care.
Job Requirements
- Bachelor’s degree in Business Administration, Marketing, or a related field.
- At least 2 years of work experience in the same field or similar fields.
- Multi-language skills (good communication in English written and speaking).
- Good knowledge and computer skills (especially in Excel and Ms. Word along with presentation skills).
Interested candidates should fill out and submit the APPLICATION FORM with complete and correct information. To have access to the APPLICATION FORM, please copy and paste the link into your Web Browser.
https://forms.gle/hkASxFnAg2f9krKh9
